Refund Policy
A. Reason for refund/exchange:
1. If the product is damaged/faulty, we’ll exchange the product. No cost to customer.
2. If there is an issue, where the product causes functional issue with standard usage of bike (and MF fails to mention it priory), we’ll give full refund or exchange the product (after confirmation). No cost to customer.
3. If the product is incompatible (and website says it is compatible), we’ll either replace it with correct part or give full refund (after confirmation). No cost to customer.
4. If the customer orders wrong product, we’ll replace it with correct part or refund the amount paid. Refund/Exchange costs applicable. Partial Refund.
5. If the customer does not want the product after accepting the delivery, no refund will be provided.
6. If the customer refuses the delivery, due to any reason (except for failure of courier company to reach the destination), a refund will be provided. Refund/Exchange costs applicable. Partial Refund.
B. Condition of Products on Refund / Exchange:
1. All products, that are to be returned to Motofusion, must be in original and undamaged condition and must include all items shipped with it, included fasteners, accessories, free gifts etc.
2. Cases where product was received damaged, may be excluded from this rule, subject to satisfaction of Motofusion.
3. Returning items are Customer’s responsibility. So kindly ship it via a reputed courier company.
C. Refund / Exchange Costs:
1. Where-ever a refund or exchange is to be given, and Motofusion or the courier company is not at fault, shipping charges will be applicable (See point A for more details).
2. For such cases, shipping charges will be determined as such:
Exchange: 2-way shipping charges.
Partial Refund: 1-way shipping charges.
3. Shipping charges will be calculated at actuals, as charged by the courier company to Motofusion. This may be different to the shipping charges mentioned on Motofusion website or partner website. For products with free shipping mentioned, while buying the product, shipping charges will be calculated at the actual amount incurred by Motofusion.
4. Any other amount which is non-refundable to Motofusion, such as Payment Gateway charges, Third Party charges (example amazon/ebay fees), government taxes etc, will also be deducted while giving partial refund.
D. Time Period:
1. If the product is received in damaged condition, it must be brought to Motofusion’s attention within 48 hours of receiving the delivery.
2. All other issues must be brought to attention of Motofusion within 30 days of receiving the delivery of the product.
3. Product will be considered delivered according to Courier Company’s data.
E. Disputes:
1. All decisions made by Motofusion in respect to exchange and refund are final.
2. All legal disputes are subject to Jurisdiction of courts in Pune district or higher.